Future Worx saves Liberty Global €3m by adopting remote working

The challenge

Liberty Global, the world’s largest international TV and broadband company has more than 47,000 employees in over 30 countries. Their travel costs were more than €32m per annum, and they were looking to make efficiency savings.

Liberty Global soon realised that adopting a remote working culture would drive down these costs, and bring their widely-dispersed employees closer together through use of technology.

A ‘One Liberty Global’ project was launched to seek a solutions platform. It needed to serve their employees, and achieve dramatic cost savings by reducing operational and travel expenses, whilst boosting productivity.

The tools

Liberty Global engaged Future Worx, a leading digital workplace consultancy, to select the video conference solution and optimise the adoption.

Future Worx conducted an EU-wide audit and built a business case, comparing the return on investment between platforms. Cisco Webex proved to be the best solution, with the highest operational expense savings.

The solution

Future Worx was engaged to drive the adoption of Webex across the whole organisation. The objective was to optimise remote working and collaboration and reduce costs.

This was done through:

  • Embedding a remote working culture across the company
  • Tailored training, on-demand coaching and a program of ongoing learning support for all employees
  • Globally unified collaboration and communication
  • Boosting remote working and business agility

The outcome

“Without the help of Future Worx, the adoption process would have taken much longer than it did, and many of the benefits we enjoy today from the integration of Virgin Media would have taken much longer to happen.”


“I am impressed how Future Worx managed the roll-out – everybody is talking about it. Having on-demand training and coaching support eliminates the ‘nobody told me’ excuse and gives a more active, willing to learn culture. I would love this for all our platforms… Congratulations!”


In just four months, over 60% of the business had adopted Webex, giving them a more flexible way of collaborating across the global business. 

This resulted in major cost savings for the organisation, €2 million per year in travel and €1 million in operational expenses. 

Working with Future Worx allowed Liberty Global to fast track remote working practices and scale it across the organisation.

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