Steve Giles

Building a world-class employee experience

“Companies that invest in employee experience are four times more profitable than those that don’t”

The Covid-19 pandemic has caused many changes in the way we live, work and interact. Changes we expected to see in 5 years, are happening now. Many companies have prioritised customer experience over employee experience; however, the pandemic has forced employee experience to the forefront. While companies responded swiftly to take control and protect both employees and customers, it is now time to think about the steps required to stabilise business for a future that is resilient, purpose-driven, value-generating and operationally innovative.

There is an undeniable link between employee experience and customer experience. Study after study shows that investing in employee experience directly impacts the experience of customers. If the pandemic has taught us anything, it is the need for organisations to have a more sophisticated approach to their employees and the experiences they have. Current disruption has presented an opportunity to rethink the employee experience and build stronger, more resilient workforces.

Are you providing a world-class employee experience?

A supportive employee experience contributes powerfully to financial performance. A better employee experience leads to better productivity. For organisations, where continued disruptive change impacts workforce morale and performance, employee experience is an important tool.

“Companies with highly engaged employees outperform their competitors by 147%”

Future Worx has successfully delivered employee experience transformations for the last nine years. We work with organisations to create environments that embrace new ways of working, tools and best practice, designed around your people.

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