2020 is now drawing to a close and businesses are starting to reflect on what has been a turbulent year. While it may not be possible to predict the future, we have compiled 9 predictions we believe will play a vital part in the future of work and employee experience in 2021.
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Building a world-class employee experience
While organisations responded swiftly to the pandemic, it is now time to think about the steps required to stabilise business for a future that is resilient, purpose-driven and operationally innovative.

Reimagining the employee experience
Employee experience is the battleground for productivity. It affects many things, including ways of working, employee retention, employee engagement and more.

Launching the Future Worx Accessibility Bot
We are excited to introduce the new Future Worx Accessibility Bot. This is the only app operating in the Microsoft Teams platform that helps users understand all the accessibility features across Office 365, Edge and Windows 10.

Top Tip #8 – Keyboard shortcuts within Microsoft Teams
Did you know there are keyboard shortcuts you can use within Microsoft Teams? These can be great to help you work more efficiently.

Challenges of onboarding remote employees
What are the challenges faced onboarding remote employees? From an employee perspective, onboarding is an opportunity to get used to a new environment. For an employer, it’s time to help new team members be successful.

The future of work is changing: what does it mean for retail frontline employees?
Retailers today are dealing with an unknown timeline and a growing reliance on digital platforms, while attempting to ramp up their digital capabilities across all areas.

Top Tip #7 – Lock unwanted guests out of your Zoom meeting
Having reservations about the security of virtual meetings using collaboration platforms like Zoom? Zoom has various mechanisms in place to securely host your online events.

Creating an innovation culture in an era of lockdown
As we contend with the disruption caused by the global pandemic and the promise of continued uncertainty, is it time organisations adopted an innovation culture?