Privacy policy, GDPR and cookies

Welcome to our website, which forms part of Future Worx’s web properties. If you continue to browse and use this website or any of our web properties you are agreeing to comply with and be bound by the following terms and conditions of use, which govern our relationship with you in relation to our web properties.

Our web properties may include, but are not restricted to: 

  • This website 
  • Chat bots surfaced in websites, Microsoft Teams, Slack, Webex Teams; including: 
    – Teams Accessibility Bot
    – Genius Desk Bot  

Terms of Use

The use of this website is subject to the following terms of use:

  • The use of our web properties is for your general information and use only. It is subject to change without notice. 
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our web properties for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 
  • Your use of any information or materials on our web properties is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our web properties meet your specific requirements. 
  • Our web properties contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 
  • All trademarks reproduced in our web properties, which are not the property of, or licensed to the operator, are acknowledged on our web properties. 
  • Unauthorised use of our web properties may give to a claim for damages and/or be a criminal offence. 
  • From time to time our web properties may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

General Data Protection Regulation


This document outlines how Future Worx Solutions Limited (“Future Worx”) complies with the European Union General Data Protection Regulation (“GDPR”). Future Worx’s data protection project (the “Project”) is designed to safeguard Personal Data according to the GDPR requirements. In particular, this document describes the elements pursuant to which Future Worx intends to ensure the security and confidentiality of Personal Data, (ii) protect against any anticipated threats or hazards to the security of Personal Data, and (iii) protect against the unauthorised access or use of Personal Data in ways that could result in substantial harm to Future Worx’s customers and their respective clients. 

Scope of the Project

This applies to personal data (as defined by the GDPR) that is accessed or received by Future Worx acting as a data processor on behalf of its customers (data controllers) in connection with providing the contracted services (“Personal Data”). 

Official GDPR Compliance Statement

Future Worx currently processes Personal Data lawfully in accordance with the Data Protection Directive.  

Appointment of a Data Protection Officer

Future Worx’s Data Protection Officer (“DPO”) is responsible for coordinating and overseeing the Project. The DPO may designate other representatives of Future Worx to oversee and coordinate elements of the Project. 

Privacy Impact Assessment

Future Worx identifies and assesses external and internal risks to the security, confidentiality, and integrity of the Personal Data that could result in the unauthorised disclosure, misuse, alteration, destruction or other compromise of such information. The DPO will, on a regular basis, implement safeguards to control the risks identified through such assessments and to regularly test or otherwise monitor the effectiveness of such safeguards. 

Overseeing Sub-Processors of Personal Data

The DPO coordinates with those responsible for the sub-processors related activities to raise awareness of, and to institute methods for selecting sub-processors that are capable of maintaining appropriate safeguards for Personal Data. In addition, the DPO works with Future Worx’s legal team to develop and incorporate standard contractual protections applicable to sub-processors, which will require such providers to implement and maintain appropriate data protection safeguards. The DPO can provide evidence on these agreements upon request. 

Data Hosting Services

Generally, Future Worx utilises data hosting services provided by Amazon Web Services, Inc. (“AWS”), and access is controlled by AWS according to its data protection policies and procedures. You can read further details on AWS’ GDPR compliance at

Protecting Access to Data

Future Worx has in place a management system that allows controlled access to its computing resources and data owned or controlled by Future Worx. Future Worx enforces information security controls, data classification policies and authorisation mechanisms that specifies the level of access for a user, a process, or a system. Future Worx has also established the requirements for ensuring authorised use of its computing resources via proper user identification and password authentication. 

Data Retention

Future Worx retains and destroys as necessary the records received or created in the transaction of its business in accordance with regulatory requirements and contractual agreements. Future Worx actively applies a data retention policy to all systems. 


Future Worx’s encrypts all personal data at rest and in-transit when it acts as the data processor or controller. 

Data Breach Notification

Future Worx has developed and implemented a data breach response plan designed to provide guidance to employees and contractors on how to report suspected data breaches. Upon becoming aware of an issue involving Personal Data, employees and contractors must report the issue immediately to the DPO. These steps include performing a risk analysis of each suspected data breach to determine whether the event requires notification under the GDPR. 

Training and Education

The Project policies and procedures are communicated to all employees and contractors either directly on hire or annually as part of formal Quality and Information Security Training. Significant changes to policy and legislation including GDPR are delivered via special training sessions to the entire organisation. A record of this is held centrally by the DPO. Further, employees and contractors are bound by confidentiality provisions written into all contracts both permanent and temporary. 

Contacting Us

If you have any additional questions or need assistance, please contact our Data Protection Officer, or using the contact form below.

Future Worx Privacy Policy

1.  Collection of Personal Information

The information we collect may include your personal information, such as your name, contact information, IP addresses, product and service selections and other things that identify you.  We collect personal information from you at several different points, including but not limited to the following: 

  • when we correspond with you as a customer or prospective customer;
  • when you visit our website;
  • when you use our other web properties; 
  • when you contact us for help;
  • when you attend our customer conferences or webinars; and
  • when the site sends us error reports or application analytics data.

2.  Use of your Personal Information

Our Company may use information that we collect about you to:

  • deliver the services that you have requested;
  • manage your customer relationship and provide you with customer support;
  • communicate with you by e-mail, post, telephone and/or mobile devices about products or services that may be of interest to you either from us, or other third parties;
  • enforce our terms and conditions;
  • manage our business;
  • perform functions as otherwise described to you at the time of collection.

3. Disclosure of your Personal Information

We may share your personal information with third parties only in the ways that are described in this Privacy Statement:

  • we may provide your information to our agents, vendors or service providers who perform functions on our behalf;
  • third party contractors may have access to our databases. These contractors will always sign a standard confidentiality agreement;
  • as required by the police, government officials, or other third parties pursuant to a court order, or other legal process;
  • other third parties with your consent or direction to do so.

4. Security of your Personal Information

Our Company uses industry-standard technologies when transferring and receiving data exchanged between our Company and other companies to help ensure its security.  Also, if our web properties contain links to other sites, our Company is not responsible for the security practices or the content of such sites. 

5.  Our Retention of your Personal Information  

We will retain any personal information only for as long as is necessary to fulfil the business purpose it was collected for. We will also retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

6.  Access to and Updating of your Personal Information

Reasonable access to your personal information may be provided at no cost to you upon request made to Future Worx at the contact information provided below. 

Contacting Us

For privacy matters, please contact our Data Protection Officer at: or using the contact form below.


Our web properties and their content are copyright of “” – © “” 2020. All rights reserved. 

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


This website uses things called “Cookies” to ensure your experience of the site, and our ability to improve it is enhanced.  Specifically, the following Cookies are in use:

– Google Analytics (3rd party).  We use this to see how many visitors we are getting, and how they found us.  You can find out more about Google Analytics’ Cookies here:

– Social Media Sharing and Integration (3rd party).  We use Facebook, LinkedIn and Twitter functionality within this site so that you can share items of interest, or become a fan of our Social Media Profiles.  You can find out more about Facebook’s Cookie use here: , LinkedIn’s here: and Twitter’s here:

– We also sometimes use video embedding, like YouTube, Wistia or Vimeo (3rd party) to enhance your experience of content on our site.  You can find out about YouTube’s Cookie policy here:, Wistia’s here: and Vimeo’s here:

WordPress uses Cookies to further enhance the experience of the website, which you can read more about, here –

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